Ask the Experts – Protecting against financial abuse in a pandemic with Commonwealth Bank

07th July 2020 12:15pm AEST - 1:00pm AEST
Style of Event: FREE for Corporate Members (Use CODE: BRANDYOU)
WiBF Member: AUD $0.00 Website Subscriber: AUD $20.00


Instances of domestic and family violence often increase in times of disaster. The coronavirus pandemic is proving to be no exception globally, with financial abuse – where someone uses money to control their partner - also likely to increase.

While staying connected is more important than ever, there’s a risk that abusers may monitor computers, mobile devices or online accounts increasing the risk of financial abuse.

In this 45-minute session, hear from Moo Baulch, Head of Customer Vulnerability at Commonwealth Bank about domestic and family violence. They will cover:
• Financial abuse during COVID
• CBA’s Community Wellbeing team response to customers impacted by violence
• Broader context of DFV – ie. being part of a movement to promote gender equality and end violence against women and girls, impact on personal and professional life, advocating for victim-survivors of violence elevating and supporting other women.

Pre Work

Ask your questions on our social media pages or email them to engage@wibf.org.au


The key objective of the Ask the Experts webinar series is to support members, providing real solutions to their issues and answering their burning questions.


Moo Baulch is Head of Customer Vulnerability at the Commonwealth Bank. She joined CBA at the beginning of the year having had more than twenty years working in domestic violence policy, practice and response. Moo is recognised as one of Australia’s leading voices on violence against women and an international expert on intimate partner and family violence in LGBTIQ relationships. Moo was recently awarded an OAM in recognition of her contribution to community health having worked in Australia, South East Asia, Spain and the UK supporting grassroots community-based responses to inequality, social justice and peace-building. Moo is extremely new to the world of financial institutions and is on a steep learning curve but is hugely encouraged to see banks, corporates and the private sector stepping up to the challenge of ending violence against women in Australia.