Sydney

Macquarie & WiBF Annual Innovation Showcase: The virtuous cycle of EX and CX

29th August 2019 12:00pm - 2:00pm
Style of Event: Cabaret style, in tables of 8 or 9
WiBF Member: AUD $175.00 Website Subscriber: AUD $225.00
The Westin Grand Ballroom, 1 Martin Place, Sydney

Overview

Which comes first: EX or CX? Research shows that companies that excel at customer service have more engaged employees, who in turn are more connected and motivated to deliver better customer outcomes. Join us for a lunchtime discussion on innovative strategies to inspire and empower employees to deliver an experience that wows their customers and strengthens the bottom line.

Pre Work

We encourage all attendees to prepare for this Innovation Series Lunch by thinking through the intersection of employee experience and customer experience in the broader strategic context, and how together EX and CX can drive profitability and performance.

Goals

The goal of this particular Innovation Series Lunch is to provide a discussion that will inspire and empower participants to deliver standout results to their customers, employees and broader stakeholders.

Speaker

Shemara Wikramanayake became Macquarie Group’s Managing Director and CEO on 1 December 2018. Shemara joined Macquarie in 1987 and has worked in six countries, across several business lines, establishing and leading the corporate advisory offices in New Zealand, Hong Kong and Malaysia, and the infrastructure funds management business in the US and Canada. Shemara has also served as Chair of the Macquarie Group Foundation.
Matt Tindale is the Managing Director for LinkedIn Australia and New Zealand and also serves as Head of Enterprise for LinkedIn Marketing Solutions in the Asia Pacific region. He is responsible for driving LinkedIn’s business and member growth, talent development and championing LinkedIn’s culture and values. Matt is a senior executive with a solid track record in leading businesses by driving growth and building high performance teams. His experience spans Digital, Ad-Tech, Social and Mobile. He joined LinkedIn in 2013 and has been an active contributor to the “LinkedIn for Good” initiative that supports charitable causes, and he is an advocate for diversity, inclusion and belonging within LinkedIn and the industry. .
Uschi Schreiber AM is a transformational leader with extensive experience in driving change and creating value across large, complex and global organisations. She has successfully expanded businesses at local, national and global levels. Uschi has worked at the cutting edge of translating digital disruption and innovation into business success, and has been an influential shaper of the debate on the issues affecting business, government and citizens in the 21st century. Most recently she was the Global Vice Chair, Markets and a member of the EY Global Executive Board, based in New York. She is also a former CEO of a State health system in Australia and has extensive experience in shaping policy, strategy and innovation. After spending the last eight years living and working in Asia, the USA and Europe, Uschi returned to Australia early this year. She now works as a consultant, executive coach and non-executive director. She is EY’s Fellow, Digital Society and Innovation.
Ronni Kahn is renowned for her boundless energy, infectious enthusiasm and not taking no for an answer! Her ability to inspire and motivate everyone she meets has seen OzHarvest grow from humble beginnings to become Australia’s leading food rescue organisation. Her journey in the fight against food waste became the feature of an independent film Food Fighter and in 2019 she was appointed Officer of the Order of Australia.